Director of Sales Operations

McArthur Homes


Director of Sales Operations


Manage Sales Team

Recruit, hire, train and staff one full time Community Sales Manager and one part time Sales Associate for each active sales office.

Provide Sales training to Design Studio Conultant, who works under the direction of Purchasing Manager.

Plan and direct weekly sales meeting at Corporate Office Fridays 9:00 – 10:30.  Attend Coordination meeting with Construction Managers on 2nd and 4th Tuesdays 9:00  – 10:30 am.

Manage all training efforts, using resources such as New Homes Specialist Group, Success Strategies, NHBA, SMC, and Mystery Shops.

Work with sales team on a group and individual basis at communities in role play and other scenarios as necessary. Minimum of one day a week will be spent in onsite sales training.

Insure Sales Office and Model Homes are ALWAYS “Grand Opening Ready”, inside and out.

Enforce sales paperwork procedures and oversee review of all sales paperwork for accuracy and completeness.  May be assisted by Office Manager to accomplish.

Develop Sales Plans for team and individuals and monitor progress to ensure performance

Input all necessary information in NewStar Sales software to complete contracts

Manage Online Sales Counselor

Recruit, hire, and train OSC who is responsible for timely response to all online inquiries, and setting appointments at Sales Office for Community Sales Managers.

Review and approve online marketing efforts recommended by OSC for implementation by OSC

Review reports provided by OSC to monitor effectiveness of online efforts.

Review and approve OSC compensation

Coordinate Realtor Relationship Development as assisted by OSC and Office Manager

Promote Realtor as extension of Company Sales Team

Quarterly luncheon events

Bus Tours

Sales Office presentations and flyers

Coordinate and Oversee all aspects of Sales Events

Community Grand Openings

Recommend model home design, exterior colors, elevation, etc.

Direct 3rd party Interior Designer regarding target market.  Approve general design, interior colors, furniture layout and installation.

Plan all on-site signage and displays

Execute Grand Opening promotions, newsletters, PR releases, E-mail marketing, day-of activities

Parade of Homes

New Phase Releases

Community Events that promote Company to public

Oversee Development and Production of Sales Support Materials

Oversee Graphic Design and collateral material development using 3rd party for following:

Marketing floor plans and exterior renderings

Brochures (8 ½ x 11 color)

Virtual images of interiors

Site maps graphics

Sales Office displays (traditional and digital)

Lifestyle images and other photography

Contract traditional media placement (non-online) which primarily includes Signage, but may under rare circumstances include Radio, Magazines, Newspaper or other media

Write ad copy and PR for events as needed

Champion Customer Satisfaction 

Use 3rd survey results to score Companywide efforts and coordinate with other managers for improvement.

Oversee Market Research Efforts

Summarize feedback from sales team on market conditions and buyer’s needs/wants for management.

Oversee gathering and consolidation of periodic market data such as competitive analysis, median home price, affordability index, and permit starts.


Hold Sales Team accountable for results.  Work continually to help all meet or exceed expectations.

Meet weekly with owner to report on sales contracts, training efforts, traffic, online results, upcoming sales events and related work.

Develop, obtain approval, and insure compliance with annual sales expense budgets


Core hours are Monday – Friday 8:30 – 5:00 with a 30 minute lunch.

Additional hours can be expected during Sales Events and for on site training. When a full day is worked on a Saturday, for events or training, a comp day may be taken during the adjoining week.


In addition to managing and training for the sales team and participating therein, additional training is available for Director of Sales Operations

NAHB courses and designations, (e.g. CSP, Master CSP, MIRM, CGP) as approved

Consultant seminars and training courses (e.g. Jeff Shore, Mike Lyon, Bob Schulze, SMA)

Participation in International Builder’s Show


Base salary is paid monthly

A fixed car/gas allowance is paid monthly.

Performance based compensation for achieving sales and company goals is paid quarterly

Benefits include health insurance for employee, simple IRA contribution, 10 holidays, 10 vacation days (increases with tenure), and 6 personal days, as well as company dinners, outings and annual trip when companywide goals are reached.


Please fill out the Application Package and submit with your resume to

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